Return & Exchange Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
🕒 Return Window
You have 14 days from the date of delivery to request a return or exchange.
✅ Eligibility for Returns
To be eligible, items must be:
- Unworn and unwashed
- In original packaging with tags (if applicable)
- Free of stains, perfumes, or damage
Final sale items, digital downloads, and personalized products are non-returnable.
🔄 Exchanges
If you’d like a different size or color:
- Contact us at contact@chicaurawear.com
- Include your order number and the item you want to exchange
- We’ll guide you through the next steps
We offer free exchanges if there’s a size issue or a defective item.
💸 Refunds
Once your return is received and inspected, we’ll notify you by email. If approved:
- A refund will be issued to your original payment method
- It may take 5–10 business days to appear, depending on your bank
🚚 Return Shipping
- Customers are responsible for return shipping unless the item is defective or incorrect
- We recommend using a trackable shipping method
📩 Start a Return
To initiate a return or exchange, please email contact@chicaurawear.com with:
- Your full name and order number
- The item(s) you wish to return
- Reason for the return
❓ Questions?
Email us at contact@chicaurawear.com — we’re happy to help!