Return & Exchange Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

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🕒 Return Window

You have 14 days from the date of delivery to request a return or exchange.

✅ Eligibility for Returns

To be eligible, items must be:

• Unworn and unwashed
• In original packaging with tags (if applicable)
• Free of stains, perfumes, or damage

Final sale items, digital downloads, and personalized products are non-returnable.

🔄 Exchanges

If you’d like a different size or color:

1. Contact us at contact@chicaurawear.com
2. Include your order number and the item you want to exchange
3. We’ll guide you through the next steps

We offer free exchanges if there’s a size issue or a defective item.

💸 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved:

• A refund will be issued to your original payment method
• It may take 5–10 business days to appear, depending on your bank

🚚 Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect
• We recommend using a trackable shipping method

📩 Start a Return

To initiate a return or exchange, please email contact@chicaurawear.com with:

• Your full name and order number
• The item(s) you wish to return
• Reason for the return

❓ Questions?

Email us at contact@chicaurawear.com — we’re happy to help!